We know that one of the most challenging—and critical—parts of the Relay 2.0 upgrade is timing when to update your payroll platform with new Relay 2.0 account information.
We recommend updating your payroll platform with your Relay 2.0 account information once a payroll cycle is complete and you’re at the very start of a new payroll cycle so you have enough time to go through any bank verification steps required by your payroll platform. Once your new Relay 2.0 checking account is set up to process payroll, please make sure it is sufficiently funded before your next payroll is processed.
We’ve gathered instructions for updating two popular payroll platforms. Let us know if your payroll platform is not included below at firstname.lastname@example.org so that we can help you get your payroll platform updated with your new Relay 2.0 account information.
How to update checking account information in Gusto
If you have Admin-level access in Gusto, you can update Gusto with your new Relay 2.0 bank account information by following the steps below.
First, we recommend confirming what your Gusto direct deposit payment speed is—this is the amount of time between Gusto pulling payroll from your account and it being deposited into your employees’ bank accounts (typically next-day, two days or four days). Knowing this will help you plan out when to move payroll to a Relay 2.0 checking account and when the new account needs to have enough money in it to make a payroll payment. Log in to Gusto, click Payroll and then Payroll Settings to see your direct deposit payment speed.
There are two ways to update and verify new checking account information in Gusto:
- Instant Bank Verification
- Test Deposit Verification
Update Gusto using Instant Bank Verification
Instant Bank Verification is a faster method for moving payroll to a new checking account, enabling you to bypass test deposits when connecting a bank account to Gusto.
Gusto uses Plaid for Instant Bank Verification so you’ll have to have the Plaid integration enabled in your Relay account (Go to Setting > Integrations in Relay to set up your Plaid integration). Then, follow the steps outlined here to add and verify your new Relay 2.0 checking account within Gusto using IBV.
Update Gusto using Test Deposit Verification
If you’re unable to use Instant Bank Verification, you will have to use test deposits to verify your new Relay 2.0 checking account in Gusto before payroll can be processed. With this method, Gusto will send two test transactions to your checking account; the process can take 2-3 business days. Follow the instructions outlined here under “Change your company bank account”.
How to update checking account information in Patriot
We recommend confirming with Patriot which direct deposit funding timelines you are on before changing your payroll to pull from a Relay 2.0 account.
There are two ways to update checking account information in Patriot:
- Instant Bank Account Verification
- Manual Account Verification
Update Patriot using Instant Bank Account Verification
The Instant Bank Account Verification process is much faster and easlier than the alternative of Manual Account Verification; we recommend trying Instant Verification first by following the steps outlined here.
Patriot uses Plaid for Instant Bank Account Verification so you’ll have to have the Plaid integration enabled in your Relay account (Go to Setting > Integrations in Relay to set up your Plaid integration).
Update Patriot using Manual Account Verification
If you’re unable to use Instant Bank Account Verification, you will have to use test deposits to verify your new Relay 2.0 checking account in Patriot before payroll can be processed. With this method, Patriot will deposit and withdraw a small amount to and from your new checking account; the process can take up to 3 business days. Follow the instructions here to go through Manual Account Verification within Patriot.
How to update checking account information in ADP Run
If you use ADP Run to process payroll and need help updating your banking information within your ADP account, we recommend reaching out to their support following the instructions outlined here.