Accepted Address Verification Documents

To meet banking compliance requirements, Relay may ask for documentation to verify your personal and/or business address during the account registration process. This article outlines which documents are accepted, formatting requirements, and important address restrictions.

When is address verification required?

Relay may request a verification document to confirm the address of:

• The business owner (personal residential address)

• The business entity (business operating address)

To be accepted, the document must meet the following conditions:

• Be issued within the last 6 months

• Be in PDF format (we cannot accept screenshots of digital documents)

• Be in English

• Show the full name of the business owner (for personal address verification)

• Show the full business name (for business address verification)

Accepted documents

Any document used to verify an address must be current within the last six months to be considered valid. We accept the following types of documents for verifying your address:

• Utility bill (including mobile phone or internet service)

• Bank statement

• Lease agreement¹

• Pay stub

• Insurance bill or statement — including auto, or medical insurance

• U.S. driver’s license (must be unexpired)

¹ Note: Lease agreements must still be active. For example, a 12-month lease dated 10 months ago is acceptable; a lease that has expired is not.

Address requirements

Relay only accepts physical street addresses for both business and personal use. The following types of addresses cannot be used for either:

• PO Boxes

• Virtual mailboxes

• Mailbox rental services (e.g., The UPS Store or Pack & Ship locations)

Can I use a Registered Agent address?

Registered Agent addresses may be used for business addresses only—not for personal addresses—and only under specific conditions:

• U.S. residents can use a Registered Agent address as their business address if they provide a valid, verifiable U.S. residential address for their personal address.

• Non-U.S. residents (international applicants) can also use a Registered Agent address for their business address, but must still provide a residential address for every business owner’s personal address.

You cannot use a Registered Agent address as a personal address. Each business owner must submit a residential address and may be asked to provide verification documentation (e.g., a utility bill or bank statement).

For more details, see Can Registered Agent Service addresses be used when applying for an account?

What else do I need to sign up for Relay?

For a full overview of registration requirements, see: Required documents and information

Still have questions? Our team is ready to help! Contact us