To meet banking compliance requirements, Relay may ask for documentation to verify your personal and/or business address during the account registration process. This article outlines which documents are accepted, formatting requirements, and important address restrictions.
When is address verification required?
Relay may request a verification document to confirm the address of:
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The business owner (personal residential address)
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The business entity (business operating address)
To be accepted, the document must meet the following conditions:
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Be issued within the last 6 months
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Be in PDF format (we cannot accept screenshots of digital documents)
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Be in English
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Show the full name of the business owner (for personal address verification)
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Show the full business name (for business address verification)
Accepted documents
We accept the following types of documents for address verification:
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Utility bill (including mobile or internet service)
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Bank statement
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Lease agreement¹
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Pay stub
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Insurance bill or statement
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U.S. driver’s license (must be unexpired)
¹Note: Lease agreements must still be active. For example, a 12-month lease dated 10 months ago is acceptable; a lease that has expired is not.
Address requirements
Relay only accepts physical street addresses for both business and personal use. The following types of addresses cannot be used for either:
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PO Boxes
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Virtual mailboxes
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Mailbox rental services (e.g., The UPS Store or Pack & Ship locations)
Can I use a Registered Agent address?
Registered Agent addresses may be used for business addresses only—not for personal addresses—and only under specific conditions:
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U.S. residents can use a Registered Agent address as their business address if they provide a valid, verifiable U.S. residential address for their personal address.
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Non-U.S. residents (international applicants) can also use a Registered Agent address for their business address, but must still provide a U.S. residential address for every business owner’s personal address.
You cannot use a Registered Agent address as a personal address. Each business owner must submit a separate U.S. residential address and may be asked to provide verification documentation (e.g., a utility bill or bank statement).
For more details, see Can Registered Agent Service addresses be used when applying for an account?
What else do I need to sign up for Relay?
For a full overview of registration requirements, see: Required documents and information
Still have questions? Our team is ready to help! Talk to our Customer Experience team