All physical Relay debit cards require a PIN, which is set when you're activating your card online. Virtual card PINs, however, are entirely optional as they may not ever be required when making online purchases. If you do want to set up a virtual card PIN, this article will walk you through how to do so.
What are virtual card PINs and when would they be required?
Sometimes, mobile wallets like Apple Pay or Samsung Pay may require you to input a PIN when linking your Relay virtual card. Furthermore, some terminals may require you to enter a PIN when using a virtual card with your mobile wallet. Virtual card PINs can be set up within your account when this information is required.
How to set a virtual card PIN (Web)
- Sign in to your Relay account.
- Navigate to the Cards tab.
- Click on the virtual card you wish to set a PIN for.
- Click on the three vertical dots at the top-right corner of your screen, then click Set PIN.
- Enter your desired 4-digit PIN, then confirm your PIN.
- Click Set PIN.
How to set a virtual card PIN (Relay Mobile App)
- Sign in to the Relay app on your mobile device.
- Navigate to the Cards tab.
- Select the virtual card you wish to set a PIN for.
- Tap Set PIN.
- Enter your desired 4-digit PIN.
- Tap Set PIN.
Changing your virtual card PIN
If you wish to change your virtual card PIN, you can easily do so at any time by following the steps outlined above; instead of seeing a Set PIN button, you will see a Change PIN button that you can click/tap on to get started.
Please note: when changing your PIN, you will be prompted to first enter your old PIN, and then enter a new one.
I forgot my virtual card PIN. What do I do?
If you cannot remember your virtual card PIN and need assistance with resetting it, please give our Customer Experience team a call at your earliest convenience. For your account security, we will need to verify your identity before resetting your PIN.