At Relay, account security is our top priority!
As part of our commitment to keeping your money safe our card provider, Visa, will send you a notification if they suspect that a transaction may be unauthorized.
You should receive an email to the email address you use to log in to your account, as well as an SMS to the personal phone number you have on file.
We kindly ask that you provide a response to these fraud alerts at your earliest convenience, as future card transactions will not process until a response is received.
If you are not receiving these fraud alerts to the correct email address and/or phone number, we kindly ask that you please reach out to Visa at 1 (866) 853-0151.
Please find below examples of the email and SMS.