At Relay keeping your account secure is our top priority! That's why all Relay accounts are protected by 2FA.
If you are ever having issues with receiving your 2FA/OTP code to your mobile device, we can help. Please call us during business hours at 1-(888) 205-9304; for security purposes, we'll want to verify your information to ensure we're making any changes for the right person.
The hours of operation for our phone lines are:
Mon - Fri: 9am - 8pm EST
Our phone lines are closed during US bank holidays.