What should I do If I'm not receiving my 2FA/OTP codes?

At Relay keeping your account secure is our top priority! That's why all Relay accounts are protected by 2FA. 

If you are ever having issues with receiving your 2FA/OTP code to your mobile device, we can help. Please call us during business hours at 1-(888) 205-9304; for security purposes, we'll want to verify your information to ensure we're making any changes for the right person.

The hours of operation for our phone lines are:

Mon - Fri: 9am - 8pm EST

Our phone lines are closed during US bank holidays.

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