What should I do if I forgot the PIN for my debit card?

If you have forgotten the PIN for your Relay debit card, please call us during business hours at 1-(888) 205-9304

The hours of operation for our phone lines are:

Mon - Fri: 9am - 8pm EST

Our phone lines are closed during US bank holidays.

Before resetting your PIN, we'll ask you a few quick verification questions to ensure we are resetting the PIN for the right person. We are committed to keeping your account secure.

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