If you've sent a check payment via the Relay dashboard, you can cancel it at any time up until it's been successfully deposited by the recipient. Read on for instructions.
How to cancel a check payment
- Sign in to your Relay account.
- Navigate to your Home page, or click on the checking account that the check was sent from (nested under the Accounts tab).
- Locate and select the check payment you wish to cancel.
- Scroll down to the bottom of the transaction details panel, then click Cancel Check.
- Confirm the cancellation by selecting Yes.
- The transaction status will be updated to Returned and will appear as a new transaction line at the top of your transaction list.
- Sign in to the Relay app on your mobile device.
- Navigate to your Home page, or tap on the checking account that the check was sent from (nested under the Accounts tab).
- Locate and select the check payment you wish to cancel.
- Scroll down to the bottom of the transaction details panel, then click Cancel Transaction.
- Confirm cancellation by selecting Yes.
- The transaction status will be updated to Returned and will appear as a new transaction line at the top of your transaction list.
Who can cancel a check payment?
Team members with Administrator and Bill Payer level permissions, and advisors with Administrator and Super Administrator level permissions can cancel an outgoing check payment.
When can I cancel a check payment?
Check payments can be cancelled while they are in progress. Once a check has settled (been deposited by the recipient), it can no longer be cancelled.
Can I place a Stop Payment on a third-party check?
If you've enabled third-party check support within Relay and have written a check to someone that you wish to cancel, we may be able to assist with placing a Stop Payment on that check if it has not yet been deposited. To do this, please contact our Customer Experience Team directly for assistance.
Can I cancel a check deposit?
We do not currently support cancelling a check deposit within Relay. Please reach out to our Customer Experience team if you need assistance with a check deposit.
Please note: there is no guarantee that we will be able to cancel your check deposit when you contact us, as it will depend on how far along it is in the processing timeline.