Financial clarity is essential to any small business. That clarity starts with knowing how much money you have available to spend, and how much is tied up in pending transactions. At Relay, we’ve made it easy to differentiate the two.
You can see your available balance, running balance, and pending transactions on the Home page or on an individual account page
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Your available balance reflects exactly how much money is safe to spend. The available balance excludes outgoing mailed checks, pending outgoing ACH and wire transfers, and debit card transactions that are still processing.
This balance includes any balance held up in pending transactions. It will not include pending check deposits and ACH add funds.
In your transaction list, you can now see the running balance for each settled transaction. This running balance reflects the balance of your account after that specific transaction has been settled. The running balance will not be shown for any pending transactions.
Viewing Pending and Settled Transactions
We’ve made it easy for you to see exactly how many pending transactions you have. Click the down arrow to open the pending transactions to see all your pending transactions. You can also see what the total balance of all these transactions is.
Transactions listed here will include pending outgoing check payments, ACH and wire transfers in progress, and debit card purchases that are still processing. The posting date for these transactions will be the date the transaction was created.
Below the list of pending transactions, customers will see all their settled translations. This will include incoming ACHs and wires, settled card transactions, and settled checks. The posting date for settled transactions will reflect the date the transaction settled.
Does my total balance include pending check deposits and ACH Add Money transactions?
- No, pending check deposits and ACH Add Money transactions are not included in your total balance. The balance for these transactions will be reflected in your total and available balance when the transaction has been settled.
Will pre-authorization holds on my debit card be reflected in my available balance?
- Yes, pre-authorization holds will be reflected in your available balance. Once the hold is released, the balance will be updated accordingly.
What should I do if my available balance or running balance is incorrect?
- Please contact our Support Team if you have concerns about the accuracy of your available or running balance.