If you need to increase transaction limits on your Relay account, such as for ACH payments, mobile check deposits, or wire transfers, you can submit a request directly from the Relay dashboard or mobile app.
Note: Only business owners on the account can request a transaction limit increase. Team members and advisors do not have access to this feature.
What are transaction limits?
Relay sets default transaction limits when you open your account to ensure compliance and security. These limits vary by transaction type (ACH, wires, check deposits) and are tailored to your business.
If your business needs change, you can request a limit increase at any time.
Important: Only business owners can submit limit increase requests.
How to request a transaction limit increase
- Log in to your Relay account.
- Go to the Accounts tab and select Manage Accounts.
- Click Transaction Limits.
- Find the transaction type you'd like to increase (e.g., ACH, wires) and click Request limit increase.
- Fill out the request form. Required fields are marked with an asterisk (*).
- Click Continue and provide any additional details to help our team process your request.
- Click Submit Request.
- Open the Relay app on your mobile device and sign in.
- Go to the Accounts tab.
- Select a checking account.
- Tap the three vertical dots in the top-right corner and choose View transaction limits.
- Select the relevant transaction type and tap Request limit increase.
- Complete the request form and click Continue.
- Provide any additional details, then tap Submit Request.
What happens after I submit a request?
Our Customer Operations team will review your request and respond within 1 business day. We may follow up for more information if needed.
You'll receive a confirmation once your request is approved or if any further steps are required.
One-time vs. permanent increases
When submitting a request, you’ll be asked whether the increase is for a single transaction or ongoing use.
- One-time increases: Ideal for occasional large transactions.
- Permanent increases: Best for ongoing needs where you’ll be consistently moving larger amounts.
Not sure which to choose? Start with what you need now; our team can reassess if things change.