This article will walk through how to request a transaction limit increase from within your Relay account.
How to request a transaction limit increase
- Sign in to your Relay account.
- Navigate to the Accounts tab, then select Manage Accounts from the drop-down menu.
- Click Transaction Limits.
- Locate the type of transaction that you are requesting a limit increase for (e.g., ACH payments, mobile check deposits, etc.), then click Request limit increase.
- You will now be prompted to fill out a few fields before submitting your request. Note that any required fields will be marked with an asterisk (*). Once this is filled out, click Continue.
- To process your request for a limit increase, our Customer Operations team will require some additional information. Please provide whatever you can so we can ensure that your request is reviewed promptly. Once you've submitted this information, click Submit Request.
- Sign in to the Relay app on your mobile device.
- Navigate to the Accounts tab.
- Tap into a specific checking account.
- Tap the three vertical dots at the top-right corner of your screen, then click View transaction limits.
- All transaction limits for that checking account will be listed here. Select the type of transaction that you are requesting a limit increase for (e.g., ACH payments, mobile check deposits, etc.), then tap Request limit increase.
- You will now be prompted to fill out a few fields before submitting your request. Note that any required fields will be marked with an asterisk (*). Once this is filled out, click Continue.
- To process your request for a limit increase, our Customer Operations team will require some additional information. Please provide whatever you can so we can ensure that your request is reviewed promptly. Once you've submitted this information, click Submit Request.
How long will it take for my request to be reviewed?
Our Customer Operations team will evaluate your request and get back to you within 3 business days. Our team will reach out if they have any further questions, or to let you know your request is approved!
Should I select a "one-time transaction" increase request or a "future transactions" increase request?
This depends on your banking needs! If you are expecting to send larger payments regularly, a permanent increase request may be best. You can request these at any time.
Why do I have limits?
Transaction limits are set individually for each customer when an account is opened for compliance reasons. Limits can be reviewed at any time to help accommodate your growing business.