There are certain countries where you can't use your Relay card due to Visa's internal policies. This includes transactions that are from merchants who process transactions in these countries.
Please note: this list is subject to change, so be sure the check back in from time to time in case there are any updates.
Relay will automatically reject card transactions made in the countries listed below:
- Afghanistan
- Albania
- Barbados
- Belarus
- Bosnia And Herzegovina
- Burkina Faso
- Burma (Myanmar)
- Burundi
- Cambodia
- Cayman Islands
- Central African Republic
- Congo, Republic of the (Congo-Brazzaville)
- Congo, Democratic Republic of the (Congo-Kinshasa)
- Cote D'Ivoire (Ivory Coast)
- Cuba
- Cyprus
- Eritrea
- Ethiopia
- Gibraltar
- Guinea
- Guinea-Bissau
- Haiti
- Hong Kong
- Iran
- Iraq
- Jamaica
- Jordan
- Lebanon
- Liberia
- Libya
- Lithuania
- Macao
- Madagascar
- Mali
- Malta
- Morocco
- Mozambique
- Nicaragua
- Nigeria
- North Korea
- Pakistan
- Panama
- Philippines
- Russia
- Senegal
- Sierra Leone
- Somalia
- South Sudan
- Sri Lanka
- Sudan
- Syria
- Turkey
- Uganda
- Ukraine
- United Arab Emirates
- Venezuela
- Vietnam
- Yemen
- Zimbabwe
Countries with Transaction Limits for Card Purchases
United Arab Emirates: Card purchases for $1,000 USD or more may be declined. Purchases under $1,000 USD may still be approved.
If your purchase is declined, try splitting it into smaller payments or using another payment method.
Note: If you’re paying in another currency, the $1,000 USD threshold is based on the converted amount at the time of purchase.