Before ordering your checkbook
Before ordering your third-party checkbook, please make sure you have turned on the check-writing feature for your account, and have selected your designated check-writing account. For instructions on how to turn on check-writing, please see Enabling third-party check support.
Ordering your checkbook
You can order generic checks from vendors1 like ts-direct.com or from popular retailers like Staples, Sam's Club, Costco, and Walmart. Please note that the process of ordering a checkbook (including prices and shipping times) may vary depending on the vendor you’ve chosen.
When you order your checks you will be asked to provide the following:
- Your business name as it appears on Relay.
- Your business address.
- The bank name and address, which are as follows: Thread Bank, 210 E Main St, Rogersville, TN 37857
- A sequence number. This can be any number, but we suggest starting with 101, or 1001.
- Your Relay routing number.
- The account number for your check-writing account.
- A bottom row of numbers; this will be your routing number, plus your account number. Do not use spaces or dashes.
Please note: some retailers may not ship to PO boxes, and may require that the checks be shipped to the same business address printed on the check.
Where can I find my account and routing numbers?
The account number you must provide when ordering third-party checks is the one associated with your check-writing account. To find your check-writing account number, please follow the below steps on your desktop:
- Log into your Relay account on your desktop.
- Navigate to the Settings tab.
- Click on Checkbooks along the left-hand side panel.
- Scroll to the bottom to locate your account information, including the account number for your check-writing account.
Does Relay provide checkbooks?
Relay does not currently provide checkbooks. You can order checkbooks from a third-party vendor of your choice including ts-direct.com, Staples, Sam's Club, Costco, and Walmart.
How long will it take for my checkbook to arrive in the mail?
Shipping times will vary depending on the vendor you choose to order from. Some vendors may offer in-store pickup.
The check provider does not recognize my routing number, what should I do?
If the check provider does not recognize your routing number, please reach out to our Customer Experience team with the vendor's name and a link to their website. We'll investigate the matter with the vendor. In the meantime, you can order checks from ts-direct.com.
The check provider is asking for something not on the list above, what should I do?
Please reach out to our Customer Experience team if you have any questions about what to enter when ordering your checkbooks.
1 Relay does not provide physical checkbooks. You must order a checkbook from a third-party vendor.