This article will walk through how to use Relay's Card Switching Tool powered by Knot.
Using Relay's Card Switching Tool
With the Card Switching Tool, you can move all card transactions to your Relay card in less than 30 seconds. Read on to learn more.
How it works
Relay partners with Knot, a secure third-party vendor that connects with hundreds of merchants and is trusted by Visa, Mastercard, and American Express.
Once you verify your account, Knot adds your Relay card as the primary payment method to your profile with merchants like Uber, Amazon, and Walmart. After the card is successfully added, the merchant will default to that card the next time you make a purchase or your subscription is renewed.
Team members with Administrator, Manager, or Cardholder permissions, and advisors with Super Administrator or Administrator permissions, can use the Card Switching Tool.
Using the Card Switching Tool (Web)
- Sign in to your Relay account.
- Navigate to the Cards tab.
- Select the card you’d like to use.
- Click Start Switching.
- Click Continue.
- Select your merchant and click Continue.
- Review the steps to authenticate with the merchant, then click Continue.
- Enter your login credentials, then wait a brief moment while we connect with the vendor.
- You will see a confirmation when your card has been successfully added.
- If you would like to continue adding your card with more merchants, click Continue. Alternatively, you can return to the card details page and click the three dots in the top right corner.
Using the Card Switching Tool (Relay Mobile App)
- Sign in to the Relay app on your mobile device.
- Navigate to the Cards tab.
- Select the card you’d like to use.
- Scroll to the bottom and select Switch business purchases to this card.
- Click Continue.
- Select your merchant and click Continue.
- Review the steps to authenticate with the merchant, then click Continue.
- Enter your login credentials, then wait a brief moment while we connect with the vendor.
- You will see a confirmation when your card has been successfully added.
- If you would like to continue adding your card with more merchants, click Continue.
Please note: you will only be able to use the Card Switching Tool if your card has been activated. For virtual cards, your card is activated automatically after it has been issued. Physical cards will need to be activated once you receive them in the mail. Please see Activating a physical card for more details.
I don't see the Card Switching Tool, what should I do?
Please contact our Customer Experience Team and they will have the Card Switching Tool made available for your account.
What do I do if a merchant is not available?
If you’re switching your card on the web, try using the Relay mobile app; the app version of our Card Switching Tool has a complete list of the merchants supported by Knot.
Please note: not all merchants are supported by Knot. If a merchant is not available for switching via the mobile app, please reach out to our Customer Experience Team and we will request to have this merchant added.
What happens to your existing card details with a merchant?
Most merchants will support having multiple cards on file. When you add your Relay card using the Card Switching, your Relay card will become the primary payment method. Your existing card details will remain on file with the merchant, so long as they support having multiple cards on file.
Does Relay or Knot charge a fee to use the Card Switching Tool?
No, neither Relay nor Knot will charge a fee for you to use the Card Switching Tool.
Are login credentials required to use the Card Switching Tool?
Yes, login credentials are required. This is how Knot authenticates your account with the merchant.
Does the Card Switching Tool work for one-off purchases and subscriptions?
Yes, the Card Switching Tool works for both subscriptions and one-off purchases.
Can I use the Card Switching Tool if I’ve dismissed the in-app promotion?
Of course! Simply click the three vertical dots in the top-right corner of the card details page, and then click Switch business purchases to this card.