Eligible names for receiving payments
Incoming payments on Relay, including check deposits, can only be received under the following names:
- Your business name;
- The name of a Beneficial Owner on file; or
- Your Doing Business As (DBA) name as it appears on Relay (if applicable).
Please note: if your payments are not received under one of these eligible names, they may be returned with the message 'Unable to Locate Account (UTLA)'. This applies to ACH payments, domestic wires, and check deposits.
International wires can only be received under your business name or the name of a Beneficial Owner on file (not your DBA name).
How can I add a DBA to my account?
If you want to receive payments under your Doing Business As (DBA) name and don't already have it applied to your Relay account, we can help. Please visit Adding a DBA to your account for instructions on how to have this applied to your account.