Overview
As part of our commitment to account security, Relay may occasionally request additional information to verify transactions. We understand this can be an inconvenience; however, it is essential to safeguard your account.
Mobile check deposits have a higher risk of fraud, so we verify that the check issued is connected to your business account. If additional information is needed, we will reach out to help clear the check.
Verification Assistance
To assist us in processing your deposit, please provide one of the following:
- Issuer’s Contact Number – We may call the issuer to confirm check details and its validity
- Signed Invoice or Contract – The signature must match the one on the check
- Issuer Communication – Screenshots of email or text exchanges that confirm the services rendered, with issuer contact details visible.
Information Security
We understand that some of this information may be sensitive. Please rest assured that all information is used solely for verification purposes and is never shared or distributed.
Transaction Cancellation
If you need to stop a clearing transaction, please contact the check issuer to request a stop payment. Unfortunately, we are not able to do so from our end.
Will This Be a Recurring Process?
No, this is not a recurring process. We conduct these checks only until we establish familiarity with your transaction patterns. For new accounts or larger transactions, we may reach out to ensure security until a consistent profile is established.
We understand that these requests may raise privacy concerns for your business. As a fintech company, however, protecting our clients and their funds is our top priority. While we work to make this process as seamless as possible, we appreciate your cooperation and understanding as we continue to strengthen our security measures.