Need help? Live Chat is the fastest way to reach us
Relay offers fast, friendly support—your way. Most live chats are answered in under 60 seconds during business hours, and our Virtual Assistant is available 24/7 for instant answers. For more complex issues we can’t resolve via chat, phone support is also available.
Note: Live Chat is only available when you’re signed into your Relay account (app.relayfi.com or in the Relay mobile app). The Virtual Assistant is available even when you’re not signed in.
| Support Option | Availability | Best For |
|---|---|---|
| Live Chat |
Weekdays 9am–8pm EST English only |
Fastest support Most chats answered in under 60 seconds |
| Virtual Assistant | 24/7 |
Quick answers and how-to guides Common questions anytime |
| Phone Support |
Weekdays 9am–8pm EST English only |
Complex issues that can’t be resolved through chat Longer wait times may apply |
Live Chat
- Talk to a real person without calling or emailing
- Get help with account questions, transactions, settings, and more
- Enjoy faster, more personalized support
If you're eligible, just click the chat bubble and choose "Talk to an agent" to connect.
Please Note: You’ll only see the Live Chat option after signing into your Relay account (on app.relayfi.com or in the Relay mobile app). If you're browsing the Help Center while signed out, the option won’t appear yet.
Chat anytime with Rae, our Virtual Assistant
For 24/7 support, our Virtual Assistant is always available — even outside of business hours. Use it to:
- Get step-by-step instructions
- Ask common questions about Relay features
To get started, click the chat bubble and type your question.
Need help using it? Check out our article on Using the Relay Bot.
Prefer phone?
If your issue can’t be resolved via chat, you can call our Customer Experience team at 1-888-205-9304.
Phone support is available Monday to Friday, 9am–8pm EST. Service is in English only, and wait times may be longer.
Frequently Asked Questions
Why can’t I see the Live Chat option?
Live Chat is only available if you’re signed into Relay, either via app.relayfi.com or in the Relay mobile app. If you’re browsing the Help Center without logging in, you’ll only see Rae, our Virtual Assistant.
Is Live Chat secure?
Yes. All conversations are encrypted and handled by Relay’s in-house support team.
Can I get support on weekends?
Our Virtual Assistant, Rae, is available 24/7, including weekends. For live support, our team is online Monday to Friday, 9am–8pm EST.