If you have SMS-based 2FA enabled on your Relay account but would prefer app-based 2FA, please contact our Support Team during business hours at 1 (888) 205-9304 to make the switch. We're available over the phone from 9 am EST to 8 pm EST, Monday through Friday.
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What is 2FA?
Two-Factor Authentication (2FA) is used to add an additional layer of security to protect your financial information. It also allows you to control access of third-party apps like Plaid so they can be securely connected to Relay.
Frequently Asked Questions (FAQ)
Q: What is an authenticator app?
A: An authenticator app can be downloaded on your smartphone to provide an extra layer of security to your online accounts by generating time-based one-time passwords (OTPs). These passwords are used for two-factor authentication (2FA) and help protect your accounts from unauthorized access.
Q: What are some examples of 2FA authenticator apps?