If you run into an error with your bank feed, we can help. Find your error message below to view troubleshooting tips.
"An error occurred while syncing one of your accounts"
This error can occur for many reasons. In 9 out of 10 cases, resetting your Xero bank feed is the best solution and will get your transaction data syncing again.
Please follow the steps in our article, Resetting Your Xero Bank Feed. This should reset your connection to Xero, and data will start flowing again.
If it does not, please click Get Help beside the error message on the Integrations page and one of our team will reach out to you directly to help resolve the issue.
"Your Xero account has been disconnected. Please connect your account to re-establish a connection."
A user either archived or deleted this bank account in Xero while the integration with Relay was enabled.
To re-establish the bank feed, please click Connect to the far right of the Xero logo.
If you are still experiencing connectivity or sync issues, please see below to get in touch with our Support Team for further assistance.
Questions? Get in touch with our Support Team at firstname.lastname@example.org or 1 (888) 205-9304.