This article will walk through how to turn on biometric authentication in the Relay mobile app. When enabled, biometric authentication will let you sign in to the Relay app using your unique fingerprint or facial features instead of entering your username and password.
Please note: some mobile devices may not support this feature.
Enabling biometric authentication on Android and iOS
If you don’t already have biometric authentication turned on for your phone, please follow the instructions listed for your phone type below to enable this feature.
If you don’t see your phone type listed below, we recommend doing a quick Google search to see if your phone type allows biometric authentication. If so, your phone provider should have instructions for how to enable this feature online.
- iPhone: How to enable Touch ID
- iPhone: How to enable Face ID
- Samsung: How to enable Fingerprint ID
- Google Pixel: How to enable Fingerprint ID
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LG: How to enable Fingerprint ID
- Nokia: How to enable Fingerprint ID
Setting up biometric authentication in the Relay mobile app
- Sign in to the Relay app on your mobile device using your username and password.
- Navigate to the Settings tab.
- Select Preferences.
- Tap the toggle beside Use Biometric Authentication. The toggle is turned on when it's green.
- After signing out (Settings > Sign Out), you will be prompted to use touch/fingerprint or face ID when logging in if your device supports it.
Can I use different fingerprints to sign into the Relay app?
Yes. You can sign on using any fingerprint you have registered on your device.
Where is my fingerprint stored?
Your device stores the information it needs to recognize your fingerprint. The Relay app is utilizing your device’s functionality to recognize your fingerprint when you sign in.
Can I still use my login credentials to sign in when the fingerprint/face ID is turned on?
Yes. If you have enabled biometric authentication, opening the Relay app will prompt you to use touch or face ID. However, you also have the option to cancel and sign on with your username and password at any time.
I forgot my password. How do I reset it?
If you've forgotten your password, you can reset it here.