This article will walk through how to cancel an individual upcoming transaction from a recurring payment set-up, as well as how to cancel all future transactions from a recurring payment.
Please note: cancelling an upcoming scheduled transaction by following the below steps will only cancel that specific queued payment from the recurring payment set-up. If you would like to cancel all future payments for a particular recurring payment set-up, please skip to the section How to cancel a recurring payment set-up.
How to cancel an upcoming payment from a recurring set-up
- Sign in to your Relay account.
- Navigate to the Payments tab.
- Click Scheduled transactions.
- Select the payment you would like to cancel.
- A window will appear on the right-hand side of your screen. Scroll down, then click on the green Cancel Transaction button.
- Sign in to the Relay app on your mobile device.
- Navigate to the Payments tab.
- Tap Queued transactions.
- Select the payment you would like to cancel.
- Tap on the green Cancel Transaction button in the pop-up window.
How to cancel a recurring payment set-up
If you wish to cancel an entire recurring payment set-up, and not just an individual transaction, please follow the steps outlined below.
Please note: this can only be done via desktop at this time, as this feature is not currently supported on the Relay mobile app.
- Sign in to your Relay account on your desktop.
- Navigate to the Payments tab, then select Recurring payments from the drop-down menu.
- Click on the recurring payment set-up that you would like to cancel.
- A window will pop up on the right-hand side. At the bottom of this window, click Cancel Transfer.
- Confirm cancellation request by clicking Cancel recurring payment.
Can I edit a scheduled transaction?
Scheduled transactions cannot be edited at this time; if you wish to adjust the payment amount, start date, or end date of a scheduled transaction, you must cancel the transaction and create a new one.
How can I set up a new recurring payment?
For detailed instructions on how to set up a new recurring payment, please see Setting up recurring or scheduled payments.