Relay partners with Adyen to enable debit and credit card payments. Due to Adyen’s compliance requirements, customers with a business owner who is a citizen or resident of certain countries are not eligible to use card payment features.
What does this mean?
If any owner associated with your business has citizenship or residence in a prohibited country, your organization will not be able to send payment requests via card. This restriction is enforced by Adyen’s global risk policies and cannot be overridden.
Which countries are prohibited?
The following countries are currently prohibited for card payment processing:
- Afghanistan
- Albania
- American Samoa
- Angola
- Anguilla
- Antarctica
- Antigua & Barbuda
- Azerbaijan
- Bangladesh
- Barbados
- Belarus
- Belize
- Bermuda
- Bolivia
- Bonaire
- British Indian Ocean Territory (UK)
- British Virgin Islands
- Brunei
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Cayman Islands
- Central African Republic
- Chad
- Comoros
- Congo, Dem. Rep.
- Congo, Republic of
- Cook Islands
- Cuba
- Djibouti
- El Salvador
- Equatorial Guinea
- Eritrea
- Eswatini
- Falkland Islands (UK)
- Fiji
- Gabon
- Gaza Strip (Palestinian State)
- Gibraltar
- Guam
- Guatemala
- Guinea
- Guinea-Bissau
- Haiti
- Honduras
- Indonesia
- Iran
- Iraq
- Jamaica
- Kenya
- Kiribati
- Korea, North
- Kyrgyzstan
- Laos
- Lebanon
- Liberia
- Libya
- Macau
- Madagascar
- Malawi
- Mali
- Marshall Islands
- Mauritania
- Mexico
- Micronesia
- Mongolia
- Montserrat
- Mozambique
- Myanmar (Burma)
- N. Mariana Islands
- Namibia
- Nauru
- New Caledonia
- Nicaragua
- Niger
- Nigeria
- Pakistan
- Palau
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Pitcairn
- Russia
- Saint Helena
- Saint Kitts & Nevis
- Saint Pierre and Miquelon
- Samoa
- Senegal
- Somalia
- South Africa
- South Sudan
- Sri Lanka
- Sudan
- Syria
- Tajikistan
- Tanzania
- Togo
- Tokelau
- Tonga
- Trinidad & Tobago
- Turkey
- Turkmenistan
- Turks & Caicos Islands
- Tuvalu
- Uganda
- Ukraine – Crimea, Donetsk & Luhansk regions
- United Arab Emirates
- US Virgin Islands
- Uzbekistan
- Vanuatu
- Venezuela
- Vietnam
- Wallis and Futuna
- West Bank (Palestinian State)
- Western Sahara
- Yemen
- Zimbabwe
This list is updated periodically in accordance with Adyen’s compliance guidelines.
Can I still use Relay?
Yes! You can still use Relay to send payment requests via:
- ACH (U.S. only)
- Wire transfers
- Pay by Bank (Open Banking)
If you're unsure about your eligibility, contact Relay Support, and we’ll be happy to help.
Still have questions? Our team is ready to help! Contact us