This article shows you how to cancel an existing Relay Pro subscription.

Relay Pro subscriptions may be cancelled directly as a business owner, or accountants and bookkeepers may cancel a subscription on behalf of a client.

Please note that once you cancel your Relay Pro subscription, you will still maintain access to the Relay Pro functionality until the end of your current billing cycle.

Sections in this article:

• Cancelling Relay Pro as a Business Owner
• Cancelling Relay Pro on the Behalf of a Client
• Frequently Asked Questions
• Things to Know

Cancelling Relay Pro as a Business Owner  

As a business owner, you can easily cancel Relay Pro from your account.

1. Log into your account, and navigate to Settings, and then to Billing and Plans.

2. Click the red Cancel Plan button at the far right corner.

3. Next, you will be prompted to tell us why you are cancelling this subscription. This is an optional step, though we do encourage you to tell us how we may improve Relay Pro.
4. Click the green Confirm Cancellation in order to confirm the cancellation of your plan.

After confirming your cancellation, you will lose access to Relay Pro at the end of your current billing cycle.

Cancelling Relay Pro on the Behalf of a Client

This section is intended for accountants and bookkeepers, who can cancel a client’s Relay Pro subscription from within the partner portal.  

Please note that as an accountant or bookkeeper, you have the option to pay for Relay Pro on behalf of your clients. Alternatively, you can invite your clients to use Relay Pro, in which case each client pays for their own subscription.

1. Navigate to the partner portal, and click the three dots at the far right side of the client’s subscription you wish to access. Then, click Pro Subscription Settings.

2. Click the red Cancel Plan button under Billings and Plans.

5. Next, you will be prompted to tell us why you are cancelling this subscription. This is an optional step, though we do encourage you to tell us how we may improve Relay Pro.
6. Click the green Confirm Cancellation in order to confirm the cancellation of this plan.

You have now successfully cancelled your client’s Relay Pro subscription, and they will lose access to Relay Pro functions at the end of their current billing cycle.

Frequently Asked Questions

• Can a Relay Pro subscription be cancelled at any time? Yes, you can cancel a Relay Pro subscription at any time.
• Will I lose access to Relay Pro functions immediately upon cancellation? No, you will maintain access to the Relay Pro functionality until the end of your current billing cycle.
• If I do not wish to keep using Relay Pro after my free trial, when should I cancel my subscription? If you do not wish to renew your Relay Pro subscription after your 14 day free trial, you must initiate your cancellation before the end of your trial to ensure that you are not charged for a Relay Pro subscription.
• Will I maintain access to my Relay Pro free trial if I cancel my subscription during my trial? Yes, you will still have access to Relay Pro functions until the end of your 14 day trial period.

Thing to Know

• Please note that every business owner who signs up directly for Relay Pro will receive a 14 day free trial. Once that trial is complete, your Relay Pro paid subscription will be automatically renewed.
• Your billing cycle is determined by the date you sign up for Relay Pro, and this is also the date at which your Relay Pro cancellation will become effective.