We've created this checklist to help ease the transition from your current banking provider to Relay. If you have any questions about switching to Relay, please contact our Customer Experience team and we'd be delighted to help you!
Start by moving your deposits to Relay
Managing incoming payments
Businesses or individuals that send you payments by ACH or wire will need to update the banking details they have on file for you. To ensure your payments are routed correctly, you'll want to send them your new Relay account and routing numbers. We’ve included an email template below that you can use):
Hi [Your Customer's Name],
I wanted to let you know that I have moved my banking to Relay. As a result, the banking details you have on file for [Your Business Name] need to be replaced with my new account information.
Going forward, please use the following details when sending payment to [Your Business Name]:
[Add your business name, account number and routing number]
Can you please make sure that this is updated on your end by [date]?
Thank you, and please let me know if you have any questions.
[Your name]
Finding your account and routing numbers (Web)
- Sign in to your Relay account.
- Navigate to the Accounts tab.
- Click on the checking account you would like the sender to deposit money into.
- Click on the copy icon beside the account and routing numbers, and insert them into the email template above.
Finding your account and routing numbers (Relay Mobile App)
- Sign in to the Relay app on your mobile device.
- Navigate to the Accounts tab.
- Tap on the checking account you would like the sender to deposit money into.
- Tap Share account info.
- Tap the copy icon beside the account and routing numbers, and insert them into the email template above.
Payment processors and bill pay tools
If you move money through payment processing tools like Stripe or use a bill pay tool like Bill.com, then you will need to make sure each tool is properly integrated with Relay.
We've rounded up instructions for updating banking details in popular payment processing tools here.
Please note: you will need to add a Relay account and routing number to each tool. Follow the steps outlined above to locate your account and routing numbers, then paste those details into the payment processing tool you're updating.
Moving pre-authorized debit card transactions to Relay debit cards
When switching banking platforms, you will need to make sure all pre-authorized debit card transactions are moved over to new Relay cards to ensure that you don't miss any payments.
With Relay, you can create up to 50 physical or virtual Visa debit cards, and these cards can be used anywhere credit cards are accepted. For instructions on how to issue new debit cards on Relay, please see Creating a Relay debit card.
Once your cards are created and active, you’ll want to move all of your pre-authorized card transactions (monthly utilities, software subscriptions, etc.) to your new Relay debit cards.
You should also update any other vendor that has your card details on file for one-off or ad hoc payments, like Amazon. This article includes instructions for updating banking details in tools popular amongst our customers (like Google G Suite, Slack, Zoom, and more).
Updating your payroll processing tools
For instructions on how to update your checking account information in popular payroll processing tools such as Gusto, Patriot, and ADP Run, please see Setting up payroll on Relay.