An Overview of Relay’s Payment Request feature

Relay's Payment Requests feature simplifies the way your business collects payments. 

Using this feature, you can request a payment directly from your customers for goods or services rendered. For instance, a renovation contractor or plumber can issue a payment request once a job is completed. This allows businesses on Relay to quickly and safely receive payments for their work or products. 

Please note: Currently, you can request a payment from desktop only. It is not available within the Relay mobile app. 

Sending your first payment request 

Payment Requests require very little setup! Navigate to Get Paid in the Relay menu and then click Requests. 

1. Sign in to your Relay account on your desktop.
2. Navigate to the Get Paid tab on the left-hand side of your screen, then click Requests.
3. Click Request a Payment.
4. The first time, you’ll be asked to confirm your Industry
5. Confirm your Customer’s Name and Email
6. Next, choose a default destination account. Please do this carefully, as you cannot change this later. 
7. Accept the terms and conditions for payment requests
8. Click Create a Payment Request.
9. Click Review Request. You’ll be taken to the payment request dashboard—this is where you’ll create and track payment requests!

Accepting payments from customers

Your customers will receive a payment request that includes the payment amount, due date, and any notes or attachments you provided. Only one individual contact can submit payment for a request. Multiple contacts cannot pay for one payment request link.

Your customers have the ability to pay you via these requests using the following payment options:

• Credit/Debit Card allows the payer/contact to input their card information to submit a payment.
• ACH/Domestic Wires allows the payer/contact to send a payment directly to your business using your ACH/Wire details.*
• Pay by bank (ACH Debit) allows your payer/contact to connect their bank account using Plaid to send a payment directly from their bank.

*Please note: the payment request includes the account details needed to initiate a transfer; however, the account details provided are for a payment-receiving account, so your account information is protected and not displayed in any payment request. Your customer can copy/paste these details to set up and initiate payment from their bank account.

Who can send Payment Requests?

Only team members with Administrator or Manager permissions, or advisors with Super Administrator permissions, can send payment requests on Relay. To send a payment request follow the steps in this article!

Managing your payment requests

You can see all of your payment requests by navigating to Get Paid > Requests. This is where you can copy/paste payment request links to re-send to customers at any time or cancel them. Your payment table also shows you all payment requests, this includes all payments marked as, paid, unpaid, being processed, or canceled.

To cancel a payment request, click on the 3 vertical dots beside the Payment Link and click on Cancel Request.

Credit/Debit Card Payment Eligibility

Credit/Debit Card Payment Requests are currently available for the majority of customers, though there are still a few exceptions. We're working to expand availability for everyone soon. In the meantime, if you do not have the ability to receive card payments using Payment Requests, you can find alternatives in this article here!

Processing timeline and fees

Settlement times and fees are dependent on the payment type sending bank. For more information please view this article!

Frequently asked questions

• Why do I have to confirm my industry again? 
  • To provide the ability for Payment Requests, Relay partners with Adyen for this functionality. Our processing partner requires all Relay customers to confirm their industry to ensure that it aligns with NAICS standards.
• Can I change the destination account later?
  • At the moment, customers do not have the ability to change the destination account. We are working on being able to make these changes in the future!
• Can I edit your contact list of payes/contacts?
  • Customers do not have the ability to edit their contact list for payers/contacts. We are working on adding this in the future!
• Why do I have to agree to these additional Terms and Conditions/PCI /Fees?
  • These additional terms and conditions are unique to the ability to accept payment terms of our processing partner Adyen. Without agreeing, you cannot use the credit card payment method. That said, you can still use the other payment options!