What Happens After You Submit Your Application

Overview

After you submit your Relay application, your business details go through a multi-step review process to ensure compliance with U.S. banking regulations. This article explains each stage of the process, common status updates, and what to expect if follow-up is needed.

Initial Application Review

Once your application is submitted:

You'll receive a confirmation email.
Relay begins reviewing your submitted business and personal details.
Most applications are reviewed within 1–2 business days.

If additional information or documentation is needed, you’ll receive an email prompting you to log in and take action.

Application Statuses: What They Mean

Approved

Your account has been successfully opened and is ready to use. You can log in, link external accounts, and begin transacting.

In Review

Your application is being reviewed by Relay’s compliance and banking partners. This is the most common status immediately after submission.

Waiting on Documents

One or more required documents are missing or unclear. You'll be asked to re-upload a photo ID, proof of address, EIN letter, or business formation documents.

Waiting on Beneficial Owner

If your business has multiple owners (25%+), each one must complete their part of the registration. Your application will remain pending until all owners submit their information.

Under Review

Some applications are flagged for additional screening by our onboarding team. If this applies to you, you’ll receive an email with instructions or questions to answer.

Timelines & Follow-Up

Standard Review Time: 1–2 business days
If More Info Is Needed: You’ll receive an email notification with a link to your application dashboard
If Review Is Required: Response time may vary depending on your answers and supporting materials

Make sure to check your inbox (and spam folder) for any updates from Relay.

Common Reasons for Delays

Missing or blurry document uploads
Unverified or incomplete identity information
A beneficial owner has not accepted their invite or completed their section
Industry or business activity requires extra review

Next Steps After Approval

Once your account is approved:

You’ll receive a welcome email from Relay.
You can log in to your dashboard.
Start linking an external bank account or make your first deposit.
Invite team members or your accountant, if needed.

Still have questions? Our team is ready to help! Contact us