Phishing scams are one of the most common ways fraudsters try to steal your personal information—like your login credentials, card numbers, or bank account details. Bad actors, as they’re referred to, can pretend to be Relay team members or create fake websites that look like ours to trick you into sharing sensitive information.
At Relay, your security is our top priority. That’s why we want to make sure you know how to spot phishing attempts and protect yourself.
Sections in this Article
- What is a Phishing Email?
- What is a Phishing Text Message (SMS)?
- What Relay Will Never Ask You For?
- How to Safely Access Your Relay Account?
- How Relay Will Contact You?
- Think You’ve Been Phished?
- Keeping Your Account Secure?
What Is a Phishing Email?
Phishing emails often appear to be from trusted sources but are designed to steal your information. They might:
- Ask you to verify your account by clicking a link
- Request personal or financial information
- Create a sense of urgency (e.g. “Your account will be closed unless you act now”)
- Use branding, names, or email addresses that look similar to Relay’s
What is a Phishing Text Message (SMS)?
A phishing text message (also called smishing, short for SMS phishing) is a fake message sent by scammers pretending to be a trusted company, like a bank, delivery service, or tech support team. The goal is to trick you into clicking a malicious link, giving up personal information, or downloading malware.
Here are a few examples of how phishing texts try to fool you:
- “Your Relay account has been locked. Click here to verify your info: [fake link]”
- “We noticed suspicious activity on your card. Call this number now: [fake number]”
Here are a few examples of how phishing phone calls try to fool you:
- “Hi, we’re calling from Relay. We need to verify your identity. What’s the 2FA code we just sent to your phone?” (Note, we would never ask a customer for this code)
- “There’s an issue with your account. Please confirm your password and account number.” (Note, we would never ask a customer for this information)
What Relay Will Never Ask You For
Relay will never contact you via SMS, phone, email, or social media to request any of the following:
- Two-Factor Authentication (2FA) codes
- Your password
- Full card numbers
- Full account numbers
We will never call you to ask for a 2FA code. Ever. If anyone contacts you asking for this information, it’s a scam.
Please Note: You are responsible for keeping this code secure. If you share it, you may be liable for any resulting losses or unauthorized activity.
How to Safely Access Your Relay Account
Always log in to Relay through one of the following trusted sources:
- relayfi.com
- bankwithrelay.com
- Our official mobile app from the Apple App Store or Google Play
Avoid Googling "Relay login"—fraudsters can create lookalike websites to steal your information.
Pro Tip: Bookmark our website or use the mobile app to log in securely every time.
How Relay Will Contact You
We only contact customers using our official channels:
Email, look for emails from these domains:
- @relayfi.com
- @m.relayfi.com
- @info.relayfi.com
- @bankwithrelay.com
Social Media:
- Instagram: @bankwithrelay, @relay.hq
- Twitter/X, LinkedIn, Facebook: @bankwithrelay
Phone:
- Our only official phone number: 1-888-205-9304
If you’re ever unsure whether a message is really from us, don’t hesitate to reach out to our support team directly by calling the number above.
Think You’ve Been Phished?
If you suspect your Relay information has been compromised, contact our Customer Experience team right away. Please include:
- How the fraudster contacted you (phone, email, SMS, etc.)
- The email address, phone number, or social media account they used
- Whether it was a live person or an automated call
- What they were asking for
Keeping Your Account Secure
Want to learn more about how to protect your Relay account and what we do behind the scenes to keep it secure? Visit our article: Keeping Your Relay Account Secure
Stay alert, stay safe, and remember—Relay will never call or message you asking for sensitive information. If something feels off, trust your instincts and check with us.