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Keeping Your Account Secure

Keeping Your Account Secure

Keeping your Relay account secure
Disputing an ACH Pull
Phishing
Viewing session activity
Resetting your password
What should I do If I'm not receiving my 2FA/OTP codes?
Insured cash sweep program: FDIC insurance up to $3M via Thread Bank
Someone created a Relay account in my name
Data breach at Evolve Bank & Trust

Relay Financial Technologies, Inc. © 2025

Relay is a financial technology company, not a bank. Banking services provided by Thread Bank^1,2, Member FDIC. The Relay Visa Debit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be be used anywhere Visa cards are accepted. The Relay Visa Credit Card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc and may be used everywhere Visa credit cards are accepted.

*Terms and conditions apply to the cash back rewards program. Cash back will be credited to your Relay checking account at the end of your 30-day billing cycle. ATM transactions, the purchase of money orders or cash equivalents made with your Relay Visa® Credit Card are not eligible for cash back. Please refer to the Visa® Signature Rewards Program Terms & Conditions for more details.

The interest rates and annual percentage yield on your account are accurate as of 01/01/2025 and are variable and subject to change based on the target range of the Federal Funds rate.

For customers with accounts opened before 01/01/25, APY will vary between 1.03%-3.03% depending on the savings balances held:

When your savings account balance is less than $50,000, the interest rate on your savings account is 1.02% with an APY of 1.03%
When your savings account balance is between $50,000 and $250,000, the interest rate on your savings account is 1.50% with an APY of 1.51%
When your savings account balance is between $250,000 and $1,000,000, the interest rate on your savings account is 2.01% with an APY of 2.03%
When your savings account balance is more than $1,000,000, the interest rate on your savings account is 2.99% with an APY of 3.03%

For customers with accounts opened on or after 01/01/25, APY will vary between 1.75%-3.76% depending on monthly average account balance:

When your monthly average account balance is under $10,000, the interest rate on your savings accounts is 1.73% with an APY of 1.75%.
When your monthly average account balance is between $10,000 and $50,000, the interest rate on your savings accounts is 2.72% with an APY of 2.75%.
When your monthly average account balance is above $50,000, the interest rate on your savings accounts is 3.70% with an APY of 3.76%.

¹ Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure and a list of program banks at https://thread.bank/program-banks. Please contact customerservice@thread.bank with questions regarding the sweep program.

Payment services (non banking/checking accounts or services) are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: The Steward Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).

Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.

² Please note that funds relating to Currencycloud's services are not FDIC insured or protected by the Visa Zero liability protection policy. In regards to Currencycloud's services when funds are posted to your account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.

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