Phishing is when fraudsters attempt to obtain information such as your logins/passwords, card details, and account details to try and gain unauthorized access to your Relay account. Fraudsters will attempt to obtain this information by impersonating a Relay team member and asking for your personal details. Additionally, they may use a website that will appear similar to Relay's in order to obtain your login details.

It is important to stay vigilant to avoid becoming a victim of a phishing attack, so we've put together this article to help you stay informed. Read on to learn more.

How Relay will contact you

Relay only uses the following platforms, listed below, to contact our customers. All other methods are unauthorized and not managed by our team. 

  • Any email communication with Relay will be from @relayfi.com, @m.relayfi.com@info.relayfi.com and @bankwithrelay.com domains.
  • On Instagram, we use @bankwithrelay and @relay.hq.
  • On Twitter/X, LinkedIn, and Facebook, we use @bankwithrelay.
  • By phone, we use 1-888-205-9304.

What to watch for

A Relay representative will never call, email, or reach out on any social media platform to ask for information such as:

  • Your password;
  • Two-Factor Authentication (2FA) codes;
  • Full card numbers;
  • Full account numbers; or
  • Your Social Security Number (SSN).

Always ensure that you are using the right webpage to log in to your Relay account by bookmarking relayfi.com or bankwithrelay.com, or by using our mobile app downloaded from the Apple Store or Google Play.

Avoid going to Google and typing in relay login to get to our web portal, as this is how fraudsters can target people for phishing.

If you think you've been phished

If you believe your Relay information may have been stolen or obtained by a fraudster, please contact our Customer Experience team with the following information:

  • How the fraudster contacted you;
  • The email address, phone number, or social media platform they used to reach out;
  • If it was a call, if it was a human or a robot on the other side; and
  • What information the fraudster was asking for.

Keeping your Relay account secure

For more information on the steps you can take to keep your Relay account secure, and an overview of what Relay is doing in the background to protect your account, please see Keeping your Relay account secure.

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