Phishing is when fraudsters attempt to obtain your information such as logins, passwords, card information, and account details in order to access your Relay account. Fraudsters will try to get this information by impersonating a Relay team member and asking for your personal details.
Additionally, they may use a website that will appear similar to Relay in order to get your login details to try and access your account.
How Relay will contact you
Relay only uses the following methods to contact its customers. These are the only authorized methods for Relay to reach out to its customers, all other methods are unauthorized and not managed by our team.
- Any email communication with Relay will be from @relayfi.com and @bankwithrelay.com domains
- On Instagram we use @BankwithRelay and @relay.hq
- On Twitter, Linkedin, and Facebook we use @bankwithrelay
- By phone we use 1-888-205-9304
What to watch for
A Relay representative will never call, email, or reach out on any social media platform to ask for information such as:
- Your password
- 2FA code
- Full card number
- Full account number
- SIN number
You can ensure that you are using the right webpage to log in by bookmarking relayfi.com or bankwithrelay.com, or by using the app downloaded from the Apple Store or Google Play. Avoid going to Google and typing in relay login to get to our web portal, as this is how fraudsters can target people for phishing.
If you think you've been phished
If you believe your Relay information may have been stolen or obtained by a fraudster, please contact us at email@example.com immediately with the following information:
- How the fraudster contacted you
- The email address, phone number, or social media they used to reach out
- If it was a call, if it was a human or robot on the other side
- What information the fraudster was asking for