You can download statements for your credit account for individual billing cycles or in bulk. Read on to learn more.
Important: The Relay Visa® Credit Card is available only to customers who successfully meet our eligibility check and fulfill the required criteria. For more information on eligibility, please see An Overview of the Relay Visa® Credit Card.
Understanding your billing cycle
The Relay Visa® Credit Card comes with a 30-day billing cycle. Your credit card balance must be paid, in full, at the end of each billing cycle. Your statement for that cycle will be generated the day after your billing cycle ends.
Your billing cycle is determined based on when your Relay Visa® Credit Card application was approved. Your billing cycle start and end dates cannot be changed.
At any point during your billing cycle, you can pay off all, or a portion of, your credit card balance to free up your credit limit. Payments can be made from any of your Relay checking accounts, or a linked external account.
Please note: payments from a linked external account can take up to 3 business days to settle. Payments from a Relay checking account will settle instantly.
How to download statements from your credit account
- Sign in to your Relay account.
- Navigate to the Accounts tab.
- Navigate to your credit account.
- Click Statements.
- Select the billing cycle you would like a statement for. You can select more than one at a time.
- Click the download icon on the left-hand side.
- Click Download.
- Sign in to the Relay app on your mobile device.
- Navigate to the Accounts tab.
- Navigate to your credit account.
- Tap the three vertical dots at the top-right corner of your screen.
- Select the billing cycle you would like a statement for. On mobile, only one can be selected at a time.
- Tap Download.
Who can download statements for my credit account?
Statements can be downloaded by team members or advisors who have been given access to the credit account and have Administrator, Manager, and Read-only permissions.
Can I download statements for my credit account part way through my billing cycle?
At this time, you can only download a statement for your credit account at the end of the billing cycle.
What format can I download statements in?
Currently, statements can only be downloaded as a PDF. We are working on making CSV and OFX files available shortly!