Your Relay Visa® Credit Card balance will be automatically paid from your primary payment account at the end of your 30-day billing cycle. If the payment fails, you have 5 days to pay the remaining balance before late fees and penalties will apply.
Important: The Relay Visa® Credit Card is available by invitation only to select customers. For more information on eligibility, please see An Overview of the Relay Visa® Credit Card.
What to do if your Relay Visa® Credit Card payment fails
Your auto-payment could fail for a number of reasons, like insufficient funds. If your payment fails, don’t worry - you have 5 days to make a manual payment before late fees and penalties will be applied!
During the 5-day grace period, you will need to pay the balance in full. If you need to transfer funds between your checking account before paying your balance, please see Transfers between Relay accounts.
How to make a payment
To make a manual payment, please see Paying your Relay Visa® Credit Card balance for step-by-step instructions.
Do I have to pay my credit card from my primary or backup account?
No, you do not need to make the payment from your primary or backup account. You can use any Relay checking account or a linked external account as an alternative.
How long does it take for my payment to process?
Payments from a Relay checking account are immediately applied to your credit account. Your balance will automatically update to reflect the paid amount.
If you pay your credit card from a linked external account, it may take up to 3 business days for the payment to settle.
If my auto-payment fails will it impact my credit score?
No, your credit score will not be impacted if your auto-payment fails.