If your Relay Visa® Credit Card has been lost or stolen, don't panic – Relay is here to help!
Important: The Relay Visa® Credit Card is available by invitation only to select customers. For more information on eligibility, please see An Overview of the Relay Visa® Credit Card.
Freezing and terminating a card
The first thing you should do if you suspect your Relay Visa® Credit Card has been lost or stolen is freeze your card. Freezing your card will prevent any unauthorized charges from being processed. To freeze your card, please see Freezing or Terminating a Relay Visa® Credit Card.
Disputing unauthorized transactions
Unauthorized or fraudulent charges can be disputed from your Relay dashboard. To dispute a transaction, simply click on the transaction in your bank feed and click Dispute. Follow the prompts to complete your dispute. More information on this can be found here: Submitting a transaction dispute for your Relay Visa® Credit Card.
Can I order a new card if I’ve had a card lost/stolen?
Yes! To order a new card, please see: Creating a new Relay Visa® Credit Card.