This article will walk through how to edit your Relay debit card details. When making changes to your debit card, please wait at least 10 minutes after updating your card before initiating a transaction to ensure the changes have been processed in our system.
You can edit your card's nickname, spending limits, and PIN at any time within your Relay account. You can also freeze or terminate your card with ease if you've lost or misplaced your card. Read on to learn more.
How to edit your card nickname (Web)
- Sign in to your Relay account.
- Navigate to the Cards tab.
- Select the card you would like to edit.
- Click Edit beside the card's nickname.
- Enter your preferred nickname, then click Save.
How to edit your card nickname (Relay Mobile App)
- Sign in to the Relay app on your mobile device.
- Navigate to the Cards tab.
- Select the card you would like to edit.
- Scroll down until you locate the card nickname, then hit Edit.
- Enter your preferred nickname, then tap Save.
How to edit your card spending limits (Web)
- Sign in to your Relay account.
- Navigate to the Cards tab.
- Select the card you would like to edit.
- Click Edit beside Spending limits.
- Update the daily and monthly spending and/or ATM limits for your card, then click Save.
How to edit your card spending limits (Relay Mobile App)
- Sign in to the Relay app on your mobile device.
- Navigate to the Cards tab.
- Select the card you would like to edit.
- Tap Spending limits.
- Select which spending limit you wish to edit (e.g., Daily transaction limit, Daily ATM withdrawal limit), then enter your preferred limit and hit Set limit.
How can I activate my physical card once I've received it in the mail?
For instructions on how to activate your physical debit card, please see Activating a physical card.
How can I view my card details?
For instructions on how to view your card details, please see Viewing your debit card number, CVV, and expiry date. Your card must be active for you to view this information.
How can I freeze or terminate my debit card?
For instructions on how to freeze or terminate your Relay debit card, please see Freezing or terminating a Relay debit card.
Setting and changing your PIN
Cards PINs will be assigned to physical cards by the Cardholder upon activation. You can also set a PIN for your virtual cards by following the steps outlined here. If you need to change your PIN, please find more information in this article.
If you've forgotten your PIN, please see What should I do if I forgot the PIN for my debit card?