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Card Arrival Information
One business day after your account is fully verified, your first physical card will automatically be sent to the mailing address provided during registration. This card should arrive within 8-10 business days.
You can confirm the shipping address and estimated shipping date by navigating to the Cards tab, and selecting the card in question. Please see an example below:
If you don't get your card in the mail by then, please see this article for guidance.
While your physical card is in transit, we recommend issuing a virtual card in the meantime (issuing cards is free on Relay). Virtual cards are activated right away, are great for online purchases, and are Apple and Google Pay compatible. Please refer to this article for more information on how to create your virtual Relay card.
Q: How many cards can I create for my Relay account?
A: Each business can issue up to 50 cards on Relay.
Q: Can I make a cash advance through Relay?
A: Relay cards do not support cash advances at this time.
Q: Can I get a Relay credit card?
A: Relay does not offer credit cards at this time. Currently, Relay only provides Visa debit cards which can be used anywhere credit cards are accepted. The card will only pull available funds from its account. It will not issue a credit.
Q: Can I get my Relay card shipped internationally?
A: Our system automatically sends physical cards to the US business address on file. Unfortunately, cards cannot be shipped internationally at this time.
Q: Why isn't my virtual card activating?
A: Virtual cards will only activate automatically when an account is fully verified. Once verified, virtual cards will be active.