This article will provide guidance on what to expect after you've ordered a physical Relay card within your account.
Card delivery timeline
Once you've ordered a physical card on Relay by following the steps outlined in this article, your card should arrive within 8-10 business days.
You can confirm the shipping address and estimated delivery date by navigating to the Cards tab once logged into Relay on your desktop, and then selecting the card in question. Displayed here will be a banner at the top of your screen with the delivery details.
The standard delivery timeline has passed and I still haven't received my card. Now what?
If it's been over 10 business days and you still haven't received your physical card in the mail, please allow a couple more days just in case there were delays with the mail courier.
If you've allowed a couple more days but still haven't received your card, please see I haven't received my physical debit card.
I need a debit card immediately. What options do I have?
While your physical card is in transit, we recommend issuing a virtual card to use in the meantime. Virtual cards are activated right away, are great for online purchases, and are Apple and Google Pay compatible. Please refer to this article for more information on how to create your virtual Relay card.
How many cards can I create for my Relay account?
Each business can issue up to 50 cards on Relay - all free of charge! Terminated cards do not count toward this number.
Can I make a cash advance through Relay?
Relay cards do not support cash advances at this time.
Can I get a Relay credit card?
The Relay Visa® Credit Card is currently available by invitation only. To learn more, please see An Overview of the Relay Visa® Credit Card.
Please note: Relay Visa debit cards can be used anywhere credit cards are accepted; however, the card will only pull available funds from its source account, and will not issue a credit.
Can I get my Relay card shipped internationally?
Unfortunately, cards cannot be shipped outside of the U.S. at this time.