Setting up recurring or scheduled payments

This article will walk through how to set up recurring and scheduled payments to existing payees. For information on how to create new payees please see Adding and archiving a payee.

Relay users can set up three types of recurring payments: ACH, wire, and check payments. Please note that the ability to set up recurring/scheduled payments is not currently supported on the Relay mobile app.

How to set up a recurring payment

1. Sign in to your Relay account.
2. Navigate to the Payments tab.
3. Click New Payment at the top-right corner of your screen.
4. Select the payee you would like to send your recurring payment to. If the payee is not yet created, please see Adding and archiving a payee.
5. Select the type of payment you would like to send (ACH, domestic wire, international wire, or check).
6. Select the source account for your payment.
7. Enter the amount the payment will be sent in and then select Recurring payment from the Frequency drop-down menu.
8. Select the payment's start date and frequency using the drop-down menus under Occurs every by clicking on the green arrows.
9. Set an end date for the recurring payments.
10. Input a payment memo (i.e., reason for payment).
11. Review the recipient's account details, then click Next.
12. Review the payment details, then click Initiate Payment.

Note: Payments will occur until the specified endpoint (see step 9). You can set up recurring payments for longer than ten cycles, but the list will only show the first ten payments.

A new queued transaction will be created in the Payments tab under the Recurring payments section. Only one upcoming transaction from each recurring payments queue will appear at a time under this section.

How to set up a scheduled payment

1. Follow steps 1-6 in How to set up a recurring payment above.
2. Enter the amount the payment will be sent in and then select Recurring payment from the Frequency drop-down menu.
3. Click on the Scheduled date for transfer calendar icon and select the date on which you want your payment to be sent.
4. Input the payment memo, then click Next.
5. Review the payment details, then click Initiate payment.

Your scheduled transaction can be viewed and/or cancelled before the scheduled transfer date by navigating to Payments > Scheduled transactions.

Please note that the transaction will stay in Scheduled status until the scheduled date of transfer. 

Insufficient funds

If the source checking account does not have sufficient funds to cover scheduled/recurring payments, the transaction will be cancelled and you will need to manually re-execute the payment once sufficient funds have been added to your account. You can do so by clicking on the transaction on your Home or Accounts page, and then clicking Execute transaction in the side panel.

Please note: all future transactions from a recurring payment will execute as normal provided sufficient funds are available to cover each payment at the time of execution. 

Canceling recurring or scheduled payments 

You can cancel recurring/scheduled payments if you no longer wish for them to go out. For instructions on how to do this, please see Canceling a recurring or scheduled payment for more information.