Relay Call Check helps you verify when you’re speaking with a real Relay support agent, so you can feel confident and protected from scam calls.
What is Relay Call Check?
When a Relay agent calls you, Relay Call Check gives you a clear signal that the call is legitimate:
You’ll receive a push notification letting you know the call is from Relay
Opening the Relay app shows a verified banner with the agent’s details
Your verified calls are saved in the Security Center for reference
If it’s really Relay, you’ll always see it in the app.
Why this matters
Scam and impersonation calls are on the rise, especially during stressful moments like account reviews or security checks. Relay Call Check helps protect you by making it easy to confirm when a call is truly from us.
Still unsure about a call?
If you don’t see a push notification or a verified banner in the app, don’t continue the call. Hang up and contact us directly by following the steps here: Talk to our Customer Experience team
Your security matters to us, and Relay Call Check is here to help you stay safe.