Two-Factor Authentication (2FA) is used to add an additional layer of security to protect your financial information. It also allows you to control access of third-party apps like Plaid so they can be securely connected to Relay.
Relay requires 2FA to be configured for all users.
Sections in this article
Configuring SMS Two-Factor Authentication During Registration
- During registration, you will be asked to verify your cell phone number.
- If you choose to edit your mobile phone number at this step, you will need to verify your new phone number via email.
- After you have verified that the phone number we have on file for you is correct, you will be sent an SMS with a six-digit code. Enter the code on Relay and you will be able to continue. You may choose to remember the device for 30 days.
- You will receive a confirmation of verification. You're all set!
Frequently Asked Questions (FAQ)
Q: Can I enable 2FA using an Authenticator App instead of SMS?
A: You absolutely can! To get this set up, you'll just need to give our Support Team a call at 1-888-205-9304. We're available from 9 am to 8 pm EST, Monday to Friday.
Q: Can I use a non-US phone number to verify my identity?
A: Yes, you will be able to use a non-US number for 2FA.
Q: I have multiple logins for different businesses, and my phone number is attached to each. Will I be able to use the same phone number for each?
A: Yes, a unique phone number is not required for SMS 2FA verification.
Q: I have a new phone number. How can I update it within Relay?
A: To update your mobile phone number on Relay, please follow the steps outlined here. If you cannot access your account due to your phone number changing, please give us a call at 1-888-205-9304 and our Support Team will be able to help you out
Q: I'm not receiving the SMS codes. What do I do?
A: If you're not receiving your SMS verification codes, and the phone number we have on file for you is correct, please give us a call at 1-888-205-9304 and our Support Team will be able to help you out.